Find Your Professional Home
Are you looking for a role that offers both meaningful connection and long-term stability? At Pelvic Therapy Specialists, we are more than just a medical office; we are a dedicated team of therapists and support staff working together to change lives.

Founded in 2008 to provide a higher standard of care than the typical "patient mill," we have built a practice where patients feel safe, heard, and valued. We are looking for a Patient Care Coordinator to join us—not just to answer phones, but to be the heartbeat of our front office and a true partner in our mission.

Why You Will Love Working Here (Total Rewards)
We believe that when we take care of our team, our team takes care of our patients. We have designed a compensation package that offers financial security and rewards your commitment to our shared success.

• Competitive Pay: $18.80 - $23.25/hour (Dependent on experience).
• Double Bonus Opportunity: We reward your impact. You are eligible for our Annual Team Incentive Plan (approx. 3% target) plus a weekly PCC Performance Bonus
• Secure Your Future: We offer a 401(k) with a 4% Company Match immediately upon eligibility. This benefit is available to BOTH Full-Time and Part-Time staff.
• Time to Recharge (Full-Time): We value your well-being. Start with 3 Weeks (15 Days) of PTO per year. We reward longevity, increasing this to 17 days at year 2 and 4 weeks (20 days) at year 5.
• Health & Wellness (Full-Time): We pay 50% of your Health Insurance premium (Employee Only) and offer Dental and Vision plans.

The Role: Connection Meets Competence
This position is perfect for someone who loves building relationships but also takes pride in running a tight ship. As the first point of contact, you set the tone for the entire patient experience.

• Be a Patient Advocate: Many of our patients are navigating sensitive, intimate health challenges. You will provide the warm, unshakeable welcome that makes them feel safe and ready to heal.
• Orchestrate the Schedule: You will manage the clinic’s calendar along with other PCCs to maximize patient access, filling gaps and overseeing our automated waitlist software so our therapists can focus on care.
• Collaborate & Grow: You aren’t just a worker bee; you are a voice at the table. You will participate in weekly management meetings, offering ideas to improve our clinic flow.
• Master the Details: From closing nervous patients to managing intake forms, your attention to detail ensures our operations run smoothly. Note we use a simplified revenue model and there are very minimal colleciton duties.

Who We Are Looking For

• Relational Warmth: You are naturally empathetic and possess the maturity to discuss sensitive health topics with grace - truly guiding patients on their healing journey
• Operational Strength: You enjoy structure and processes. You are comfortable with technology (EMR/Scheduling systems) and rarely let a detail slip through the cracks.
• Long-Term Mindset: You are looking for a stable work home where you can learn, grow, and stay for years to come.

How to Apply (Required Step)
To ensure we find a candidate with the attention to detail this role requires, we have a specific application process. Applications submitted via Indeed "Apply Now" now only without these steps below will not be reviewed.

• Visit our secure application page: https://form.jotform.com/251628361222148
• Important: Include code pcc@pelvictherapy at the to left of the cover letter.
• Upload your resume and a cover letter/note addressed to Mrs. Sandra Shevlin.
• In your note, please tell us: Why are you looking for a long-term role, and what makes you a good fit for our patient-centered clinic?

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